Return Policies

  • All orders, may be returned for store credit.
  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Returns without the lab grown diamond certificate (where applicable) are subject to a $100 replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than Forever diamonds may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
  • Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.
  • We reserve the right to limit access to the website and/or terminate the account of Returns Abusers.

How to Return an Order

  1. Initiate Your Return
    If your order is eligible, we will email you a shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are three ways to initiate your return:

    • Online Account: If you placed your order using your online account, log into your account  and choose Order History. You can choose which orders and items you would like to return.
    • Order Lookup: If you placed your order as a guest, you can enter your information  and choose which items you would like to return.
    • Contact us: info@diamondsforever.ch
  2. Prepare Your Return
    • Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
    • Enclose your jewelry item(s) inside the original jewelry box.
    • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order.
    • Place the return packing slip inside the shipping box with the jewelry.
    • Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
  3. Ship Your Return
    • If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Forever diamonds. Forever diamonds is not responsible for items lost or damaged during the return shipping process.

Refund Process

  1. Receipt and Inspection
    • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
    • Receipt and inspection time may take up to ten (10) business days.
  2. Refund
    • Refunds will be issued as a store credit to your account that was used for the purchase.